Senior Onboarding Manager

September 20

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brightwheel

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Daycare • preschool • Mobile & Web Tool • Child Care • Education

201 - 500

💰 $55M Series C on 2021-02

Description

• Create an easy, trusted and empowering customer experience • Own and relentlessly pursue ambitious goals (activation speed/rate, dropout rate) • Build a deep bench of high-performing managers and constantly help them develop and progress in their careers • Maintain the existing strong performance management system that creates ownership and accountability for your high-performing team -- clear goals, rapid tracking of results, solid coaching & feedback, and rapid recognition & rewards • Improve processes and tools in collaboration with other Go-To-Market leaders and functions • Design a multi-year vision for the team to scale efficiently & execute on your vision

Requirements

• 5+ years leading a high-performing, high-volume sales or customer onboarding team (20+ team members) • Strong preference for experience in startups, SaaS, SMB customers, and additional Customer Onboarding experience • Experience scaling teams - growing headcount, adding product/geo responsibilities, improving efficiency • Track record of achieving ambitious results • Demonstrated ability to break through walls and Make-It-Happen in challenging, high-performance environments • History of developing and championing internal talent • Comfort presenting to and collaborating with senior executives