Client Support Specialist
Yesterday
Description
• Support of other Broadridge departments, such as Project Managers, Account Executives/Relationship Managers, and QA. • Working directly with clients to provide solutions and resolve issues • Interacting with the Client Service group as point person on critical issues • Oversees the tracking of all tickets for multiple clients providing updates on all open tickets to clients • Following up with individuals internally when necessary to ensure tickets continue to move forward.
Requirements
• Bachelor's degree in Business, Communications or related field • 5+ years of experience in client management or support in a corporate setting • Strong knowledge of support platforms such as Remedy preferred • Financial systems experience required • Phenomenal teammate with excellent oral, written and social skills
Benefits
• Comprehensive benefit offerings available • Educational opportunities including formal classes and virtual delivery of training programs
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