Sales Engineer

5 days ago

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Broadvoice

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Broadband • Hosted Voice • Sip Trunking • Fiber Optic • MPLS

51 - 200

💰 Private Equity Round on 2020-12

Description

• The Sales Engineer supports the sales team by providing expert technical knowledge, facilitating solution design, and guiding prospects through the value of the company’s CX offerings. • This role is essential in demonstrating how the company's solutions can meet customer needs, addressing technical questions, and ensuring that solutions are feasible and well-aligned with customer expectations. • Collaborate with the sales team to identify and qualify customer needs, objectives, and challenges. • Prepare and deliver high-impact presentations, demos, and proof-of-concept (PoC) sessions tailored to each customer’s CX requirements. • Work with customers to understand their technical and business requirements, translating those into CX solutions that highlight the company’s strengths. • Design and architect solutions in alignment with both the customer's needs and the company’s technical capabilities. • Develop a comprehensive understanding of the company’s CX product suite and be able to effectively communicate its value proposition and differentiators. • Address technical questions from prospects and customers, handling objections and educating them on how the company’s solutions integrate within their existing environment. • Create and maintain technical documentation, including solution blueprints, integration guides, and proposal content to support the sales process. • Build and maintain strong relationships with prospective customers, acting as a trusted technical advisor throughout the pre-sales phase. • Understand customer pain points and business goals, demonstrating empathy and an understanding of how CX solutions can drive value. • Serve as a point of contact for technical concerns, guiding customers through any challenges they may face during the decision-making process. • Collaborate with product management, engineering, and support teams to ensure that customer needs are communicated and addressed. • Provide feedback to product and development teams on customer requirements and product enhancements based on market trends and customer feedback. • Work with marketing to create case studies, testimonials, and product collateral that highlight successful customer solutions and outcomes. • Stay up to date on the latest CX trends, competitive landscape, and industry advancements. • Continuously improve technical skills and product knowledge to effectively meet customer needs and align solutions with evolving market demands. • Participate in training sessions, workshops, and professional development opportunities to maintain a high level of technical proficiency.

Requirements

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field. • 3-5 years of experience in a sales engineering, solution engineering, or technical consulting role, ideally within CX, SaaS, or B2B technology. • Strong understanding of customer experience technologies, including CRM, contact center solutions, AI-based analytics, and digital engagement platforms. • Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences. • Demonstrated success in creating tailored technical solutions that meet customer needs and drive sales outcomes. • Proficient in solution selling methodologies and able to work effectively in a high-stakes, client-centered environment. • Familiarity with API integrations, cloud computing, and technical architecture design is a plus.

Benefits

• Paid vacation and holidays • Comprehensive benefits packages • Other perks