Member Experience Program Manager

3 days ago

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Brunswick Corporation

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Manufacturing • Boats • Engines and propulsion • Marine • Technology

10,000+

Description

• Enhance customer satisfaction by understanding customer needs • Manage projects and collaborate with cross-functional teams • Analyze customer feedback, journey maps, and performance metrics • Gather and analyze customer feedback to identify trends and areas for improvement • Oversee CXM projects from conception to execution

Requirements

• Bachelor’s degree in Business, Communications, or a related field is preferred • Proven experience in customer service or customer experience roles • Excellent communication and interpersonal skills with a strong focus on customer satisfaction • Ability to work independently and collaboratively in a team environment • Strong analytical skills to assess customer feedback and identify trends • Familiarity with customer experience management (CXM) software, specifically Qualtrics XM is preferred • Experience in a fast-paced environment with the ability to manage multiple priorities • Microsoft Suite proficiency, specifically Excel and PowerPoint • A positive attitude and a passion for customer data

Benefits

• Competitive 401(k) plan with company match • Discounted membership rates • A variety of exciting careers and growth opportunities