Program Manager - Digital CS

3 days ago

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Password Management • Identity Management • Single Sign-On • SaaS • Cloud

501 - 1000

Description

• Lead, define, and manage digitally-led adoption and utilization customer journeys for B2B customers worldwide. • Execute a best-in-class digital experience for global customers by driving the adoption and utilization strategy, execution, and feedback loop around digital engagements. • Design, implement, test, and manage digital lifecycle programs focused on adoption and utilization for B2B customers. • Own the digital adoption and utilization strategy and execution of email engagements, large-scale customer events, and technical collateral. • Lead with data and insights to design targeted, outcome-focused digital events that empower our customers and end-users at scale. • Collaborate cross-functionally to enhance the overall customer experience, leading to greater satisfaction and advocacy among our customers. • Analyze data on digital lifecycle program performance and report results to leadership during meetings.

Requirements

• Customer-focused: Everything we do revolves around our customers! • Experience: Demonstrated experience in Customer Success or digital lifecycle event coordination. • Data-driven: A strong approach to testing new methods and directions. • Analytical mindset: Critical thinking and customer-centricity are essential for delivering exceptional value and experiences. • Demonstrated experience: Building customer journeys and launching email and nurture programs to drive deployment, adoption, utilization, and retention. • Technical proficiency: Excellent communicator with exceptional stakeholder management skills. • Collaborative work ethic: You will thrive in a team environment, working effectively with colleagues across various time zones. • Proficiency in customer success tools: Experience with Gainsight, Salesforce, and Business Intelligence tools (Power BI preferred) along with a solid understanding of marketing automation tools.

Benefits

• Competitive compensation • Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days • Generous Parental leave • Comprehensive health coverage, dependents included • Home office setup support • LastPass families free account up to 5 members • Continuous learning and development opportunities