Program Manager

4 days ago

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Quantum Dynamics, Inc.

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Information Technology • Cyber Security • Logistics • Training • Business Development

51 - 200

Description

• The Program Manager serves as the company lead and authority virtually/on-site to customers. • Manage and ensure staff are knowledgeable in all aspects of recruiting operations. • Author and submit monthly reports and performance indicators. • Utilize project management dashboard matrix and Power BI, Dashboard, Workforce Management Tool, Customer Relationship Management (CRM) tool, and telephony software. • Conduct lead refinement, training, briefings, assistance, and answering inquiries. • Provide services for Volunteer Recruitment and Selection (VRS) in support of lead refinement and processing, including e-application, QA/QC procedures, world-class customer service, and recruit sustainment operations. • Professionally brief VRS senior management. • Provide high-quality customer service support for lead refinement and processing across multiple communication channels (phone, email, online chat). • Respond to general inquiries from prospective applicants, providing only approved, up-to-date information in a professional manner. • Meet established performance metrics, including response times for phone calls, emails, and chat inquiries, as outlined in the Performance Work Statement (PWS). • Oversee event support for recruitment activities, ensuring logistics are handled and staff are appropriately assigned to manage event tasks.

Requirements

• Must have a minimum of 5 years of managerial experience and a bachelor’s degree from an accredited college or university (no specific field required for the degree; proof of ability to complete advanced education). • Project Management Professional (PMP) preferred. • Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules. • Strong verbal and written communication skills. • Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions. • Must be able to meet Government background check requirements to obtain network access (e.g., NACI check).

Benefits

• All your information will be kept confidential according to EEO guidelines. • Travel may be required for training or ad hoc meetings as needed.