BruntWork
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
outsourcing • remote work
Cloud Support Technician
March 18
BruntWork
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
outsourcing • remote work
📋 Description
• This is a remote position. • Anticipated Hours – Monday through Friday @ 10am to 6pm Mount Laurel Township, NJ time • We are an MSP service provider providing IT services to other businesses. • Managing customer telephone calls, helpdesk tickets and support requests. • Staff need to manage, prioritize and escalate accordingly to support customers in a timely manner. • This role is customer facing: Both telephone and remote ticketing. • The role escalates to the Tech Lead or System Administrator. • Create/update support tickets with accurate documentation • Daily Helpdesk support and ticket management and escalation. • Office 365 support - SharePoint, OneDrive, Teams, and related applications – Advanced Support • Sentinel One EDR Support - Monitoring and escalation – Advanced Support • Remote Monitoring + Patch management - Scripting and Automation tasks for streamlined processes. Advanced Support • Microsoft MFA enrollment support > MFA RESETS Advanced Support • Microsoft password reset assistance > Password Resets, Work with Sys Admins for assistance. • Advanced Barracuda Spam Email support > Rule creation, deep troubleshooting. Advanced Support • Backup Monitoring and support > Reboots, Disk cleanup, Escalation to Admin or Vendor support Advanced Support
🎯 Requirements
• 3-4 years experience working supporting business technologies • Server Support • Azure knowledge • Firewall knowledge
🏖️ Benefits
• HMO Coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job
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