Account Manager
September 26
Description
• Foster enduring relationships with our current clients, ensuring their needs are met and exceeded. • Guide customers through the migration process from license and maintenance agreements to our new cloud-based software solutions. • Ensure customers are deriving value from payment processing functionality in collaboration with payment processing partners • Collaborate with internal teams to ensure seamless client transitions and to provide feedback on client needs and experiences • Develop tailored strategies to enhance client satisfaction and retention • Educate and support clients on the full capabilities of our cloud solutions, enhancing their experience and optimizing their operations • Maintain accurate and up-to-date client records, using CRM tools like Salesforce to track progress and identify opportunities for additional support • Participate in client meetings, webinars, and workshops to stay connected and address any client concerns or questions • Regularly update clients on new features and enhancements to our software, ensuring they leverage the full potential of our solutions
Requirements
• 5+ years of experience (ideally) in customer facing role, preferably account management or customer success in the software or governmental sector. • Proven track record of maintaining and growing client relationships • Strong understanding of cloud-based software solutions and their implementation in a municipal context • Excellent communication skills, both verbal and written, with the ability to engage effectively with various stakeholders • A proactive and empathetic approach to client service • Ability to work collaboratively with cross-functional teams • Willingness to travel occasionally (20% of the time) for client meetings and presentations
Benefits
• Competitive salary, commission, and bonus structure • Comprehensive benefits package, including health insurance and 401K • Generous PTO policy • A culture that values diversity, inclusion, and balance • Continuous learning and development opportunities • A supportive and collaborative working environment with opportunities for career growth
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