Specialty Services Strategic Projects Director

2 days ago

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bswift

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- employees

👥 HR Tech

🏢 Enterprise

💰 $51M Private Equity Round on 2014-04

Description

• The primary objective of the position is to lead and manage critical projects that drive efficiency, scalability and improved quality. • Specialty Services includes: Verification services (dependents, life events, state waivers) Evidence of Insurability, QMCSO, COBRA, Billing. • This position is for COBRA and Billing. In future years it may rotate to other areas of the business. • This role is remote and can be filled anywhere in the U.S. However, no matter the candidate’s geography, bswift operates with Central time zone expectations for availability. • This is an individual contributor role, but the Director must be able to use their influence to create accountability and results in a matrixed environment. • Specific responsibilities include rapidly delivering on key projects, coaching and developing junior teammates, managing implementation risks, leading efforts for process improvement, and being a SME to internal and occasionally external customers.

Requirements

• 5+ years of service delivery / operations experience • 8+ years of benefits administration experience • Proficiency with Excel and other Microsoft Office products • Comfortable making decisions in situations of ambiguity • A leadership style that reflects and reinforces bswift core values • Ability to assist and equip others to efficiently solve complex problems • Significant process management experience • Strong customer service orientation • Excellent verbal and written communication skills • Adaptability to a rapidly changing priority list • Willingness to work nights and weekends when necessary • Willingness to travel/work in Chicago office as needed (up to 10%) • B.A. or B.S. required, or equivalent relevant work experience

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.