Account Representative
20 hours ago
Description
• Buildout helps brokers maximize their success in commercial real estate • Responsible for automated account management across SMB accounts • Own contract tracking and renewal timelines, pushing price increases, pursuing upsells, retaining customers • Collaborate closely with Customer Success Operations Coordinator and Support team
Requirements
• 1+ Year of experience in a customer-facing or SaaS operations role • A love for all things systems and operations • Strong customer communication skills • Willingness to hop on the phone if the situation arises • Ability to work in a fast-paced environment, energized by the thrill of change • Critical problem solving with unhappy customers
Benefits
• Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, and company-paid STD, LTD, life insurance, and telemedicine • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days • 401(k) with 4% company match and immediate vesting • A remote-first work culture with a monthly remote work reimbursement to support our distributed team • Challenging problems to solve with a committed and supportive team who are invested in your growth and development • A wonderfully quirky culture where you’re encouraged to bring your whole self to work
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