Implementation Manager

October 20

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Buildout

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Investment Sales • Landlord & Tenant Representaiton

51 - 200

Description

• Buildout is a family of CRE software products and services for brokers. • The Implementation Team is responsible for the direction, coordination and implementation of customer onboarding. • You’ll act as the primary point of contact for customers post-sale, guiding them to success. • Providing a Buildout Quality customer experience requires patience, empathy, and a growth mindset. • Proactively guide customers through their onboarding process and ensure alignment with goals and deliverables. • Monitor customers’ progress and work closely with internal teams to ensure customer satisfaction. • Support customization needs and collaborate with the Product team for feedback and QA.

Requirements

• 2+ years experience in a customer-facing role like customer success, support, or sales, ideally within a B2B SaaS organization. • Experience in customer onboarding, implementation, or training is strongly preferred. • Salesforce experience strongly preferred. • Strong project management and organization skills with the ability to manage a full pipeline of customers across the onboarding lifecycle. • Curiosity and initiative to learn technical products deeply and translate that knowledge into simple training methods for our customers. • Excitement about embracing change and contributing new ideas in a collaborative team environment. • Passionate about dazzling your customers and providing an exemplary customer experience. • Bonus points: experience with ChurnZero, Jira, Loom and/or other LMS tools. • Experience working in the Commercial Real Estate (CRE) industry a plus, but not required.

Benefits

• Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, and company-paid STD, LTD, life insurance, and telemedicine. • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days. • 401(k) with 4% company match and immediate vesting. • A remote-first work culture with a monthly remote work reimbursement to support our distributed team. • Challenging problems to solve with a committed and supportive team who are invested in your growth and development. • A wonderfully quirky culture where you’re encouraged to bring your whole self to work.