Lead Customer Support

November 14

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Business Wire

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Public Relations • Press Release Distribution • Investor Relations • SEC filing • SEO

501 - 1000 employees

Founded 1961

📱 Media

Description

• Customer Support acts as a single point of contact for all media relations and web support services across the organization and provides first level of customer service by answering internal and external clients inquires through various forms of communication and contribute to the day-to-day operations. • The Lead Customer Support coordinates and prioritizes the activity of operations work with the group. This position acts as an escalation point for issue triage and guides further escalation to subject matter experts. This role acts as a mentor/teacher to other team members acting to sustain and maintain operational duties. The lead role is responsible for building and maintaining operational duties and augmenting systems to sustain and grow operations work within the organization.

Requirements

• Associate degree or 7 years’ experience in customer support or client relations • Ability to work an occasional flexible schedule, including some evenings, weekends, and additional hours during peak times or as required for coverage. • Good interpersonal skills and a passion for resolving issues in a timely fashion and delighting customers • Ability to troubleshoot and resolve technical problems in a timely and professional manner. • Ability to work independently and as part of a team. • Ability to work under pressure and handle multiple tasks and priorities. • Excellent verbal and written communication abilities, along with strong presentation skills. • Good interpersonal skills and a passion for resolving issues in a timely fashion and delighting customers • Willingness to learn new technologies and skills. • Ability to provide excellent communication and customer service skills by balancing technical knowledge and people skills. • Ability to problem solve and propose iterative solutions clearly and concisely. • Ability to handle sensitive data and maintain strict confidentiality.

Benefits

• The rate range for this position is $27/hour to $30/hour. • Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. • Business Wire reserves the right to modify this salary range at any time. • Business Wire’s total rewards include: • Ability to work remotely • Excellent health benefits that begin on your first day of employment • $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources • 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance) • PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!