Home-Based Bookkeeper - Customer Service

March 15

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ELITE

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ELITE, launched in 2012 by Borsa Italiana and now part of Euronext Group, is the European network of private SMEs which accelerates the process to access private and public capital markets.

11 - 50 employees

Founded 2012

📋 Description

• Support our team with scheduling, data entry, administrative tasks, and customer service. • Coordinate and schedule appointments, meetings, and travel arrangements for executives and clients. • Accurately enter and update client information, travel details, and logistical data into our systems. • Provide top-tier customer service via email, phone, and chat. • Help clients with simple travel-related tasks such as booking accommodations, flights, car rentals, and suggesting dining or leisure options based on preferences. • Prepare and send clients the necessary travel documentation, including itineraries, tickets, confirmation emails, and other related materials. • Address customer concerns or issues promptly and professionally. • Assist with day-to-day administrative tasks such as preparing reports, organizing meetings, and managing internal communications between teams. • Check in with clients post-trip to gather feedback on their experience and assist with any follow-up needs or changes for future trips.

🎯 Requirements

• Experience in administrative, assistant, or customer service roles. • Experience with travel-related tasks or data entry is a plus. • Proficiency with office software (Microsoft Office, Google Suite) and familiarity with customer service platforms, project management tools, and databases. • Strong ability to manage multiple tasks simultaneously with a keen attention to detail. • Clear and professional written and verbal communication. • Ability to effectively communicate with clients and team members across various platforms. • Ability to think on your feet and resolve issues efficiently and professionally. • A passion for providing exceptional service and going above and beyond to meet client needs. • Previous remote work experience is preferred, with the ability to manage your time and tasks independently.

🏖️ Benefits

• Competitive salary based on experience. • Enjoy the benefits of working remotely with flexible hours to support work-life balance. • Opportunity to grow within a dynamic company and take on new responsibilities. • Ongoing professional development and training to help you succeed in your role. • Be part of a supportive, remote team that values communication, teamwork, and innovation.