Director of Client Services

2 days ago

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Businessolver

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Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services

1001 - 5000

💰 Private Equity Round on 2021-12

Description

• Deliver a consistent, high quality client experience • Proactive management, driving accountability and operational execution at all touch points for clients • Partner with Project Management and Production Planning daily to review capacity, team deliverables and performance • Provide direction on documentation of work requests, participating in discussions to define and assign work to resources • Review and analyze performance on client health scorecard weekly, reviewing risk areas • Act as client escalation point for service delivery concerns, ensuring all items are documented • Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly • Conduct regular strategy meetings with Customer Success team to review client activity • Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables • Manage team members by conducting regular 1:1’s and reviewing work processes • Conduct new team member training and support overall learning paths • Ensure team executes against Annual Enrollment related activities and engage clients and internal teams • Participate in sales finalist meetings and partner with the sales team on presentations • Engage in ongoing educational opportunities on product releases and updates

Requirements

• 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena • Bachelor’s Degree in Management, Communication or similar field preferred • Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred • Highly motivated, confident, energetic and must possess a positive attitude • Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members • Creative problem solver – constructively working with team members to find solutions • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients • Desire to learn about the newest cutting edge technology and passion for continuous learning • Availability to travel up to 15%

Benefits

• Comprehensive benefits package available for full-time or part-time benefit eligible employees • Eligible to participate in the annual bonus plan