Buyers Edge Platform
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
Food Service • Consulting • Rebates • Software • Pricing
501 - 1000 employees
🔥 Funding within the last year
💰 $425M Private Equity Round on 2024-04
Customer Success Associate
February 15
🏄 California – Remote
⛰️ Colorado – Remote
+1 more states
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
Buyers Edge Platform
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.
Food Service • Consulting • Rebates • Software • Pricing
501 - 1000 employees
🔥 Funding within the last year
💰 $425M Private Equity Round on 2024-04
📋 Description
• Serve as a trusted advisor to customers, guiding them through best practices and system utilization. • Monitor and manage customer support requests, ensuring timely and effective resolutions. • Conduct training sessions to help customers navigate and optimize our platform. • Analyze customer data to provide insights and recommendations that drive operational improvements. • Develop and maintain a comprehensive knowledge base, creating clear and helpful documentation. • Collaborate cross-functionally with implementation, product, and account management teams to enhance customer experience.
🎯 Requirements
• 2+ years of experience in customer success, supply chain, or SaaS technology. • Strong troubleshooting skills with a passion for problem-solving. • Excellent communication skills with the ability to simplify complex concepts for customers. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to adapt to new technology. • A proactive and customer-first mindset, with a strong focus on building lasting relationships.
🏖️ Benefits
• Amazing coverages to start. • Invest in your success. • Live well = Work well.
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🇺🇸 United States – Remote
💵 $55k - $60k / year
💰 $6.9M Series B on 2019-05
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
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