Customer Success Associate

4 days ago

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Swish Analytics

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Sports Analytics • sports betting • gambling

11 - 50

💰 $6.9M Series B on 2019-05

Description

• Company Description: Swish Analytics is a sports analytics, betting and fantasy startup building predictive sports analytics data products. • Job Description - This position is 100% Remote - Preferably from PST • Duties: • Establish yourself as an expert and communicator of Swish’s products and services • Manage day-to-day inbound client inquiries over Slack, email and video conferencing • Identify customer pain points and proactively reach out with solutions for clients • Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.

Requirements

• Bachelor’s Degree in Business, Data Analytics, Sports, or similar fields • 2+ years’ of relevant work experience in a customer experience position, ideally in a B2B company. • Strong written and verbal communications/presentation skills • Ability to comprehend client inquiries and convey solutions on the fly • Understanding of sports betting and fluency in sports betting odds • Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football • Results driven work ethic – focused on improving processes and results • Availability to work flexible schedules, including nights, weekends and/or holidays