Customer Success Manager - Intern

12 hours ago

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C1

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C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers.

Managed Services • Professional Services • Advisory Services • Cloud • Business Applications

1001 - 5000 employees

Founded 1993

💰 $1M Venture Round on 2009-08

📋 Description

• As a Customer Success Manager (CSM) Intern at C1, you will have the opportunity to work closely with our Customer Success team, learning how to manage customer relationships, onboard new clients, ensuring customer satisfaction, and drive product adoption. • This internship will provide hands-on experience in customer success strategies, including troubleshooting, communication, and collaboration with cross-functional teams. • You will work with our team to ensure customers derive maximum value from our solutions while gaining valuable exposure to industry’s best practices and customer engagement strategies. • Learn Customer Success Process and Best Practices • Shadow experienced CSMs • Improve Customer Engagement and Retention • Help CSMs Manage Customer Inquiries and Resolve Minor Issues • Contribute to Customer Success Initiatives • Support Upsell/Cross-sell Opportunities.

🎯 Requirements

• Currently pursuing a degree in Business Administration, Communications, Information Technology, or a related field. • Strong communication skills, both verbal and written, with the ability to engage and build relationships with customers. • Proactive attitude with an eagerness to learn and contribute to the success of the team. • Problem-solving skills and the ability to troubleshoot customer issues with a solutions-oriented approach. • Team player who is comfortable working with cross-functional teams to deliver results. • Organizational skills with the ability to prioritize tasks and manage time effectively. • Basic understanding of customer success, CRM tools, or SaaS platforms is a plus. • Basic understanding of technical concepts related to product or service offerings.

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)