CACI International Inc
CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.
IT • Intel • Government • Defense • Cyber
Senior Customer Experience Manager
March 17
CACI International Inc
CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.
IT • Intel • Government • Defense • Cyber
📋 Description
• Serve as the primary liaison between the Cloud One program and application mission owners throughout the migration process. • Develop and maintain strong relationships with key stakeholders across the Department of the Air Force. • Create and execute marketing strategies to promote Cloud One migration services within the Air Force. • Build and manage a pipeline of application migration opportunities. • Coordinate with technical teams to ensure smooth onboarding and migration of applications. • Develop and deliver presentations, workshops, and training sessions on Cloud One benefits and processes. • Gather and analyze customer feedback to continuously improve the migration experience. • Collaborate with program management to align customer experience initiatives with overall program goals. • Develop and track key performance indicators (KPIs) related to customer satisfaction and migration success. • Stay current with cloud migration trends and best practices to provide informed guidance to customers. • Work with the technical teams to automate the customer experience, marketing, and communications processes to the fullest extent possible while incorporating ML/AI. • Lead, mentor, and develop a diverse team of professionals and managers, fostering a culture of excellence and continuous improvement for a large organization of professionals.
🎯 Requirements
• Bachelor's degree in Business, Marketing, Computer Science, or related field • 8+ years of experience in customer relationship management, preferably in IT or government sectors • Strong understanding of cloud technologies and migration processes • Excellent communication and presentation skills • Proven track record in building and maintaining strategic relationships • Experience in marketing and business development within government contexts • Familiarity with US Air Force or DoD organizational structures and processes • Strong project management and organizational skills • Ability to translate complex technical concepts into easily understood terms for non-technical audiences • Proficiency in CRM tools and data analysis • Ability to obtain and maintain a DoD Secret clearance
🏖️ Benefits
• Healthcare• Wellness• Financial• Retirement• Family support• Continuing education• Time off benefits
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