Senior Customer Success Manager

6 days ago

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PartsSource Inc.

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Batteries • Beds & Tables • Bulbs & Lamps • Cables • Infusion Pumps

201 - 500

💰 Venture Round on 2008-08

Description

• About PartsSource • PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers automate purchasing. • As a Senior Customer Success Manager, drive success and satisfaction across Strategy, Adoption, Expansion, and Advocacy. • Build strong customer relationships and foster advocacy through exceptional service and results. • Develop success plans, monitor client health, and drive account growth.

Requirements

• Bachelor’s degree in business, marketing, or a related field. • Preferred knowledge of healthcare. • Project Management skillset or certification (PMP or large scale project outcomes). • 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS or tech environment. • Experience with Customer Success software such as GainSight, Churn Zero etc. • Proven track record in driving customer adoption, expansion, and advocacy initiatives. • Strong problem-solving skills, with the ability to think strategically about customer needs and solutions. • Excellent communication, interpersonal savvy, and presentation skills, with the ability to influence senior executives and stakeholders. • Experience working cross-functionally with sales, marketing, and product teams. • Ability to analyze customer data and make data-driven decisions. • Customer-focused mindset with a passion for delivering exceptional service. • Ability to coach other junior members on the team.

Benefits

• Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more). • An inclusive PartsSource community - work alongside other smart, passionate people • Growing company investing in and committed to developing the careers of our employees. • Hybrid work environment where you get the benefits of flexibility, socialization, and productivity • A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!