Senior Customer Success Manager

March 15

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PartsSource Inc.

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PartsSource Inc. is a company dedicated to providing a comprehensive network of service technicians and a wide array of medical parts to healthcare facilities. The company connects its clients with evidence-based access to over 5,000 pre-qualified service technicians, ensuring high-quality equipment repairs aimed at maximizing equipment uptime, reducing costs, and improving productivity. PartsSource offers a robust online platform where healthcare providers and partners can order and manage medical replacement parts efficiently. They focus on unlocking financial, clinical, and labor capacity through their innovative Repair & Service Agreements. Furthermore, PartsSource is recognized as one of Newsweek’s Top 200 America’s Most Loved Workplaces for 2024, highlighting their strong company culture and commitment to ensuring healthcare facilities remain operational without interruption.

Batteries • Beds & Tables • Bulbs & Lamps • Cables • Infusion Pumps

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2008-08

📋 Description

• As a Senior Customer Success Manager at PartsSource, you will be responsible for driving the success and satisfaction of our customers across four key areas: Strategy, Adoption, Expansion, and Advocacy. • Define Optimization Opportunities: As part of the overall Account Plan / Value Creation Roadmap (VCR), you will be responsible for continuously identifying customer specific optimization opportunities. • Think about long-term customer success, anticipate challenges, and position PartsSource to help customers achieve sustained value. • Proactively monitor client health: Regularly assess feature usage, customer outcomes, operational performance, and engagement. • Drive account growth by generating customer success qualified leads (CSQL) through identifying upsell and cross-sell opportunities as a trusted advisor. • Build strong relationships with stakeholders, ensuring a diverse group of contacts, from front-line users to senior executives, to create raving fans of PartsSource.

🎯 Requirements

• Bachelor’s degree in business, marketing, or a related field. • Preferred knowledge of healthcare. • Project Management skillset or certification (PMP or large scale project outcomes). • 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS or tech environment. • Experience with Customer Success software such as GainSight, Churn Zero etc. • Proven track record in driving customer adoption, expansion, and advocacy initiatives. • Strong problem-solving skills, with the ability to think strategically about customer needs and solutions. • Excellent communication, interpersonal savvy, and presentation skills, with the ability to influence senior executives and stakeholders. • Experience working cross-functionally with sales, marketing, and product teams. • Ability to analyze customer data and make data-driven decisions. • Customer-focused mindset with a passion for delivering exceptional service. • Ability to coach other junior members on the team.

🏖️ Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) • Career and professional development through training, coaching and new experiences. • Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. • Inclusive and diverse community of passionate professionals learning and growing together.