Customer Success Associate Director - Commerce

March 15

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Pacvue

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Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

eCommerce Strategy and Development • eCommerce Consulting and Advisory • Online Marketing • Paid Search • Display Advertising

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help brands grow their business on various marketplaces. • About the role: The Customer Success Associate Director - Commerce will lead and scale our Commerce CS team. This role focuses on delivering value across both online and offline channels.

🎯 Requirements

• 7+ years in Customer Success, Account Management, or related roles within retail and eCommerce. • 5+ years in a leadership capacity, managing teams and scaling customer success functions. • Deep understanding of omnichannel retail operations, including how in-store execution impacts online retail performance. • Walmart and Target experience is required, Amazon experience is a strong plus. • Deep understanding of eCommerce and how brands operate in the digital marketplace. • Knowledge of retail media platforms a plus. • Strong executive presence with the ability to engage, influence, and drive impact at the C-suite level. • Data-driven mindset with experience using analytics to inform customer strategy. • Proven ability to develop and scale processes in a high-growth, dynamic environment. • Experience with customer success platforms, CRM tools, and eCommerce analytics solutions. • Exceptional communication, leadership, and problem-solving skills.

🏖️ Benefits

• Unlimited Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave