Cadence Solutions
OpenText • ECM • Electronic Document Management • Records Management • Information Management
Director - Outbound
October 31
Cadence Solutions
OpenText • ECM • Electronic Document Management • Records Management • Information Management
Description
• Across the United States, 6 in 10 adults live with one or more chronic conditions. • Cadence's mission is to deliver life-changing care to over one million patients living with chronic disease. • Cadence Solutions is seeking a Director, Outbound Call Center Operations to join the Growth team. • Responsible for overseeing the daily operations of our call center and managing a team of agents. • Ensure our patients receive exceptional service. • Requires strong leadership skills and deep understanding of call center metrics. • Focus on enhancing team productivity and maximizing patient retention.
Requirements
• Bachelor’s degree. • 10+ years of experience in an outbound sales/call center environment, with at least 5 years in a leadership role. • Proven ability to seamlessly blend strategic foresight with tactical execution, demonstrating resourcefulness in achieving targeted outcomes. • Track record of scaling 100% increase in headcount while maintaining strong per agent results. • Proven track record of hiring, managing and developing a successful outbound team and achieving performance targets with a team size greater than 20. • Utilizes a data-driven approach to swiftly and decisively make informed decisions. • Thrives in a fast-paced, dynamic startup environment and adapts to changing priorities. • Proficiency in call center software and technology, we use Regal and Metabase. • Experience in the healthcare or health tech industry, particularly in remote patient monitoring, is highly desirable. • Commitment to delivering high-quality service and improving patient outcomes. • Prior experience in the healthcare industry is preferred.
Benefits
• Company culture all about impact, shared growth mindset, empowerment, and integrity • An opportunity to help improve the quality of life of millions of Americans • Medical, dental, and vision insurance • Competitive salaries and stock options • OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships • Discounted Peloton memberships • 401k and 401k match • Unlimited PTO and paid holidays • Remote equipment setup and home office stipend • Paid Parental Leave • Charitable Donation Match program • Expected compensation range: Up to $250,000 OTE plus stock options • Location: Remote
Apply NowSimilar Jobs
October 31
Lead professional services team at Cresta focusing on AI model and virtual agents.
October 31
Coordinate S&C Electric's automation systems application and sales functions.
October 31
Lead editorial content for travel publication Only In Your State.
October 31
Key sales leader for rare disease therapeutics at Soleno Therapeutics.
October 31
Director of Enrollment to enhance financial literacy education at New Reach Education.