Director - Outbound

October 31

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Cadence Solutions

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Description

• Across the United States, 6 in 10 adults live with one or more chronic conditions. • Cadence's mission is to deliver life-changing care to over one million patients living with chronic disease. • Cadence Solutions is seeking a Director, Outbound Call Center Operations to join the Growth team. • Responsible for overseeing the daily operations of our call center and managing a team of agents. • Ensure our patients receive exceptional service. • Requires strong leadership skills and deep understanding of call center metrics. • Focus on enhancing team productivity and maximizing patient retention.

Requirements

• Bachelor’s degree. • 10+ years of experience in an outbound sales/call center environment, with at least 5 years in a leadership role. • Proven ability to seamlessly blend strategic foresight with tactical execution, demonstrating resourcefulness in achieving targeted outcomes. • Track record of scaling 100% increase in headcount while maintaining strong per agent results. • Proven track record of hiring, managing and developing a successful outbound team and achieving performance targets with a team size greater than 20. • Utilizes a data-driven approach to swiftly and decisively make informed decisions. • Thrives in a fast-paced, dynamic startup environment and adapts to changing priorities. • Proficiency in call center software and technology, we use Regal and Metabase. • Experience in the healthcare or health tech industry, particularly in remote patient monitoring, is highly desirable. • Commitment to delivering high-quality service and improving patient outcomes. • Prior experience in the healthcare industry is preferred.

Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity • An opportunity to help improve the quality of life of millions of Americans • Medical, dental, and vision insurance • Competitive salaries and stock options • OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships • Discounted Peloton memberships • 401k and 401k match • Unlimited PTO and paid holidays • Remote equipment setup and home office stipend • Paid Parental Leave • Charitable Donation Match program • Expected compensation range: Up to $250,000 OTE plus stock options • Location: Remote