Associate System Engineer

6 days ago

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GPON VDSL2 ADSL2+ Metro-Ethernet VoIP IPTV FTTH MSAP MSAN H.248 GR-303 10GE

1001 - 5000 employees

Founded 2000

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2009-08

Description

• Provide technical support via phone, web, or customer site with a focus on data-centric objectives. • Take ownership of customer technical product issues. • Complete training deliverables quarterly on the latest features and technology enhancements. • Utilize data to explain situations and provide recommendations for improvement.

Requirements

• 1+ years of technical support and/or escalation support experience in networking and telecommunication. • BS/MS EE, CS, or equivalent. • CCNA/CCNP/JNCIP/RHCSA or equivalent desired. • Knowledge of L3 routing protocols (OSPF/BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP). • Familiarity with technologies such as 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, etc. • Strong troubleshooting and problem-solving skills. • Ability to communicate technical information clearly and effectively.

Benefits

• Compensation varies based on geographical location. • Individual pay is determined by multiple factors including job-related skills, experience, and education. • For more information on our benefits click here.