CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
HCM Systems Specialist - Payroll
September 24, 2024
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• Build and maintain strong client relationships, acting as a trusted advisor and understanding clients' payroll-related needs. • Collaborate with our clients’ and their chosen HCM vendor to facilitate and execute on a seamless data migration from legacy systems to the new HCM platform. • Serve as an extension of our clients by absorbing client-facing tasks, included but not limited to, workbooks, system configurations, and gathering demographic data. • Collaborate internally with our Sales, HR, and Managed Services teams to ensure successful project outcomes, and identify potential needs. • Identify opportunities for process improvement, such as optimizing system workflows and system automations to improve efficiency and user experience. • Perform audits and testing of the HCM system to identify and resolve issues before payroll go-live, ensuring a smooth transition for clients. • Drive projects to completion, ensuring successful go-live dates are met. • Keep project plans up to date, including timelines, due-dates, and notes. • Act as the primary point of contact during post go-live for end-users, providing technical support and resolving issues.
🎯 Requirements
• UKG Service Delivery Partner certification preferred. • Payroll processing experience is required. • Payroll implementation experience is preferred. • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to manage multiple projects at once and meet deadlines. • Ability to function well in a high-paced and at times stressful environment. • Meet or exceed team KPI’s such as: o 4-hour response time o Providing World Class Service- attainting a monthly average of 4 stars on quality inspections o Close 80% of projects within 30 days. • Proficient with Microsoft Office Suite or related software
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