Tier 2 Technical Support Engineer
Yesterday
Description
•Basic network, troubleshooting equipment, monitoring, and basic configuration support •Proactive monitoring of network hardware and engagement to resolve network issues and outages. •Perform basic and pre-approved network configuration changes. •Network operation center (NOC) assistance in case management through resolution of Internet and network outages. •Notification of outages to practice and remote troubleshooting of hardware status with employees •Working with Broadband supplier to monitor and manage, including tracking service outages through resolution. •Escalation of unresolvable or advanced configuration issues. •Firmware Upgrades to Network hardware •Extended outages, impacting practice performance that require advanced troubleshooting
Requirements
•Tier 2 Certified Agent •Fundamental understanding of networking concepts •Strong analytical skills with the ability to troubleshoot and resolve network issues effectively. •Excellent verbal and written communication skills to relay technical information clearly. •Ability to work collaboratively in a team environment and handle multiple priorities. •Willingness to work shifts, including nights and weekends, as required for 24/7 operations
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