CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Tier 2 Technical Support Engineer
December 20, 2024
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
•Basic network, troubleshooting equipment, monitoring, and basic configuration support •Proactive monitoring of network hardware and engagement to resolve network issues and outages. •Perform basic and pre-approved network configuration changes. •Network operation center (NOC) assistance in case management through resolution of Internet and network outages. •Notification of outages to practice and remote troubleshooting of hardware status with employees •Working with Broadband supplier to monitor and manage, including tracking service outages through resolution. •Escalation of unresolvable or advanced configuration issues. •Firmware Upgrades to Network hardware •Extended outages, impacting practice performance that require advanced troubleshooting
🎯 Requirements
•Tier 2 Certified Agent •Fundamental understanding of networking concepts •Strong analytical skills with the ability to troubleshoot and resolve network issues effectively. •Excellent verbal and written communication skills to relay technical information clearly. •Ability to work collaboratively in a team environment and handle multiple priorities. •Willingness to work shifts, including nights and weekends, as required for 24/7 operations
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