Field Service Engineer

2 days ago

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CANNON Instrument Company

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Automated Viscometers & Rheometers • Viscosity & Flash Point Standards • Constant Temperature Baths • Manual Glass Viscometers • Physical Property Testers

51 - 200

Description

• The Field Service Engineer is responsible for customer technical support. • This includes providing support via phone calls, emails, and traveling to customer sites to install, repair, or conduct preventative maintenance on our instruments. • In addition, the FSE will train customers to use our instruments. • This position is home based and requires frequent travel, up to 80% of the time in their assigned region, with some travel outside of their region. • ESSENTIAL DUTIES AND RESPONSIBILITIES : • Successfully complete new instrument installations, instrument upgrades, preventative maintenance, repairs, troubleshooting, and other related service functions. • Timely communication with customers, Team Leads, and office staff. • File field service reports upon completion of all service, installation, and support jobs. • Maintain positive relationships with customers through consistent and prompt communication. • Maintain limited parts inventory for common service and maintenance items. • Assist with regional trade shows and sales support. • Other duties as assigned.

Requirements

• Two years’ experience with automated electro-mechanical instrumentation preferred • Two years’ experience in overnight travel for field service work • Two year technical degree or equivalent technical experience • Valid driver’s license • Strong technical problem solving, interpersonal, and communication skills • Ability to read and utilize electrical schematics and mechanical drawings • Strong mechanical skills, use of hand tools including soldering equipment, multimeter and oscilloscope