Digital Customer Success Manager

4 days ago

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Design • Graphic Design • Web app • Software engineering • Startup

1001 - 5000

Description

• Join the team redefining how the world experiences design. • This role is focused on proactive end-to-end renewal management. • Streamline renewals, automate engagement, and monitor customer health metrics. • Empower customers to meet their business objectives and enhance retention rates.

Requirements

• Growth Orientated: You're excited about scaling your impact across multiple accounts simultaneously. • Make Complex Things Simple: You can simplify complex concepts and adapt your communication style to different audiences. • Leverage Data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making. • Communication Skills: You communicate passionately, collaborate, and rally others. • Agility & Creativity: You are willing to learn and adapt, as well as dream big. • Grit: You are biased towards action and resourceful. • Humility: You are willing to question your assumptions with the desire to constantly improve. • You have a knack for creating and optimizing workflows that make renewal processes smooth and efficient. • You can coordinate effectively with other teams to ensure smooth renewal processes. • You're experienced with CRM systems and can maintain accurate, detailed customer records. • You can manage high-volume administrative tasks without losing attention to detail. • You excel at using automation tools to scale customer communications and onboarding processes. • You're comfortable using data to identify trends and potential renewal risks. • You can track and manage multiple renewal timelines simultaneously. • You're skilled at documenting processes and identifying opportunities for improvement. • You understand how to balance automation with personalization in customer communications. • You can effectively troubleshoot common customer issues and know when to escalate. • You're comfortable managing customer expectations and timelines in a high-volume environment.

Benefits

• Equity packages - we want our success to be yours too • Health benefits plans to support you and your wellbeing • 401(k) retirement plan with company contribution • Inclusive parental leave policy that supports all parents & carers • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally