Senior IT Support Specialist

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Capacity

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Artificial Intelligence • SaaS • Conversational User Interfaces • Machine Learning • NLP

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Description

• Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. • Capacity provides everything you need to automate support and business processes in one powerful platform. • The Capacity IT Business Applications (BizApps) team is looking for an experienced IT Support Specialist to help acquire, maintain, and track all the equipment, accounts, and other needs of our employees so they can do their best work. • The person filling this IT Support Specialist role will have many opportunities to learn more about those topics firsthand and shape their career in any of those directions, should they wish. • Mentoring, growth, and “leveling up” to new roles are an important part of the Capacity culture.

Requirements

• 4+ years of relevant work experience, or education • Firsthand experience supporting and troubleshooting Apple hardware/software or Windows hardware/software. • Windows or Apple certifications like Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Microsoft 365 Certified: Administrator Expert are a plus. • Firsthand experience supporting Okta or a similar iDP is a plus • Experience using Mobile Device Management software to remotely manage configuration of end user devices. • Experience with JumpCloud or Jamf a plus • User account management experience - Google Workspace, Office 365, LDAP, etc. • Previous experience with migrating accounts, email, documents, etc would be valuable. • Ability to write technical processes and procedures • High level knowledge of desktop, network, and mobile technologies • Proven ability to troubleshoot a variety of different problems across desktop and mobile devices • Excellent communication and people skills • Flexibility is key!