Senior IT Support Administrator

October 30

Apply Now

Receive Emails with Similar Jobs

TM Forum

WebsiteLinkedInAll Job Openings

Collaboration Communities • Research and Publications • Tools and Best Practices • Training • Events

51 - 200

Description

• Provide support to the TM Forum staff and members at various levels; across different time zones • Assist team with JML process; User account management: creation and closure of accounts • Maintain and audit user accounts and equipment • User activation, password resets, account closure • Monitor and communicate system uptime • Perform software roll-outs, upgrades and updates • Utilize Salesforce cases and Jira to manage own tickets

Requirements

• Experience in either a team/office support role or IT support/help desk with a ticket management system • Specific SaaS experience • Salesforce – preferably has experience with Classic & Lightning, administration familiarity and ability to make reports/dashboards, work with Flow • Office 365 – Exchange, Sharepoint, Teams • Some flexibility with shifting hours slightly to accommodate those in a different time zone or work requirements outside typical hours • You enjoy a dynamic workplace where two days are never the same; you can be flexible to changing priorities and tasks • You can work independently and cooperatively with team members, including those in different time zones • You are resourceful and can utilize and follow existing internal documentation and can also go find solutions using vendor documentation and other means as needed • Outstanding communication skills both verbal and written • Willing and eager to learn and try new skills and tasks • Excellent organizational and administrative skills with a systematic approach to work • Experience with any of the following is highly desirable: Atlassian Jira & Confluence, Power Automate, Zapier, Stova (Aventri), Atera, Docusign Certify, Website CMS such as Wordpress, Strapi and/or comfortability with HTML, Windows/Apple technical support, project management experience • Ability to travel periodically for team meetings, typically in London area