Senior Customer Success Manager

5 days ago

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Captiv8

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SaaS • Social Media • Marketing • Influencer Marketing • Advertising

51 - 200

Description

• Forge deep, meaningful relationships with existing SaaS customers • Own and exceed your net retention target by cultivating tailored, solution-oriented partnerships • Collaborate closely with teams across Product, Support, Sales, Account Management, and Services • Analyze and leverage customer data to identify trends, opportunities, and areas for improvement • Champion the voice of the customer to inform continuous improvement of our product offerings

Requirements

• 5+ years of experience in customer-facing roles • Solid experience in increasing net retention and expanding business within Enterprise organizations • Proven success in Enterprise Client Success roles, with a preference for those with experience in influencer marketing or related fields • Exceptional communication and interpersonal skills, adept at building rapport with a diverse range of clients • Familiarity with the evolving marketing and media landscapes • Strong analytical abilities and data-driven decision-making skills • Demonstrated capacity to work effectively across cross-functional internal teams • Strategic thinking and problem-solving aptitude, able to identify both opportunities and risks • Ability to excel in a fast-paced, dynamic team environment while consistently achieving strong results • High level of organizational skills and the ability to work autonomously with minimal supervision in order to meet and exceed goals