Manager - Central Study Coordinator, Retention

March 19

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Care Access

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Care Access is a leading decentralized research organization (DRO) that breaks down traditional barriers in clinical research for patients, sponsors, and physicians. Its innovative model brings decentralized trials, Sites On Demand™, Virtual PIs, and Mobile Sites to previously-unreachable patient populations to expand the impact of clinical research. Supported by top pharmaceutical and biotech partners across 20 different therapeutic areas, Care Access is scaling and globalizing its new model for clinical trial delivery, where more physicians and patients can engage in life-saving research to develop new therapies faster.

rare diseases • pulmonology • oncology • decentralized • decentralized trials

201 - 500 employees

📋 Description

• Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. • Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. • By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. • Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. • The Manager, Central Study Coordinators – Retention hires, develops, enables, and engages their team of Central Study Coordinators - Retention (CSC-Rs) to ensure a high level of performance and exceptional participant experience. • The manager will provide day to day support to the CSC-Rs to drive Future of Medicine program results and help CSC-Rs navigate program operations. • Managers must ensure that the team has appropriate resources and expertise to deliver those goals. • This is a managerial level role with the expectation that the manager has strong working knowledge of and experience in the clinical research industry and a proven track record working successfully in patient recruitment, retention, and/or customer service.

🎯 Requirements

• Leadership skills and a desire to manage people • Demonstrate professionalism in all situations and work effectively with a diverse group of individuals • Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel) • Ability to establish and maintain effective working relationships • Advanced communication skills both verbal and in writing • Ability and willingness to work independently with minimal supervision • Ability to work in a fast-paced environment • Excellent organizational skills with strong attention to detail • Critical thinker and problem solver • Proficient in research terminology and basic medical terminology • Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C • Strong organization and time management skills • Ability to work effectively in a remote environment • Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)

🏖️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays • 100% Employer paid medical, dental, and vision insurance plan options • Health Savings Account and Flexible Spending Accounts • Bi-weekly HSA employer contribution • Company paid Short-Term Disability and Long-Term Disability • 401(k) Retirement Plan, with Company Match