Outbound Call Specialist

October 2

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Martin's Point Health Care

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TRICARE Prime • Medicare Advantage • Medicare Part D • Health Care • Primary Care

501 - 1000

Description

• Initiates contact with potential customers via phone to introduce company products/services. • Identifies customer needs, answer queries, and assess whether the lead qualifies for further engagement. • Uses persuasive techniques to turn qualified leads into sales, achieving individual and team sales targets. • Accurately updates customer information, interactions, and sales progress in the CRM system. • Develops in-depth knowledge of our US Family Health Plan to provide accurate and compelling information to prospective members. • Conducts follow-up calls to nurture leads and close sales opportunities. • Completes online enrollment applications for new members. • Relays customer feedback to the sales and marketing teams to refine outreach strategies. • Tracks and report on key metrics such as call volume, lead conversion rate, and sales numbers.

Requirements

• High School Diploma required, Bachelor’s degree in sales, marketing or related field a plus • 2 years of proven experience in outbound sales, tele sales, or a similar role • Experience with CRM software (e.g. Salesforce, HubSpot) a plus