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👉 Remote Jobs NetworkSpacelift is an infrastructure-as-code (IaC) management platform for Terraform, OpenTofu, Terragrunt, and more.
51 - 200
September 4
Spacelift is an infrastructure-as-code (IaC) management platform for Terraform, OpenTofu, Terragrunt, and more.
51 - 200
• Develop and execute a comprehensive customer success strategy that aligns with Spacelift’s goals and drives customer satisfaction, retention, and growth. • Build and maintain strong relationships with key customers, understanding their business needs and goals. • Oversee the customer onboarding process, ensuring a smooth transition from sales to implementation. • Define and track key performance indicators (KPIs) for customer success. • Collaborate with Sales, Product, and Support teams to ensure a cohesive approach to customer success. • Address and resolve escalated customer issues and concerns promptly and effectively. • Collect and analyze customer feedback to identify opportunities for improvement.
• Proven experience (7+ years) in customer success, account management, or a related field, with a strong track record of managing teams and driving customer satisfaction and retention. • Deep understanding of SaaS or DevOps platforms, with the ability to translate technical concepts into business value for customers. • Exceptional leadership and team management skills, with experience building and developing high-performing teams. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making and performance improvement. • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. • Experience working in a fast-paced, high-growth environment, with a proven ability to adapt to changing priorities and drive results.
• Competitive salary and equity package • Medical, dental and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually + local bank holidays • Flexible working hours and a healthy 40-hour workweek • Awesome monthly allowance to spend on benefits • Company offsites • Work from anywhere in the US. We are a full-remote company • Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture
Apply NowAugust 31
201 - 500
Client Success Director driving healthcare data solutions at IMO Health.
August 31
201 - 500
Drive client success for healthcare IT clients using IMO Health's clinical data solutions.
August 31
501 - 1000
SVP of Customer Success to lead strategic efforts at Quantum Metric.
🇺🇸 United States – Remote
💵 $250k - $300k / year
💰 $200M Series B on 2021-01
⏰ Full Time
🔴 Lead
🏆 Customer Success
August 29
Manage customer success for QuartzBio’s AI-powered drug development platform.
August 29
11 - 50
Drive customer success for QuartzBio’s biomarker data management platform.