SVP - Customer Success

August 31

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Quantum Metric

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The leader in Continuous Product Design.

Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

• Drive Customer Success Outcomes For Quantum Metric: Minimizes churn, motivates advocacy • Define and Optimize The Customer Lifecycle: Onboard, train, manage renewals, analyze feedback • Measure Effectiveness of Customer Success: Define metrics, establish reporting system • Manage, Lead, & Develop Your Team: Foster collaboration, create onboarding process, support learning

Requirements

• At least eight years of leadership experience in customer-facing organizations • Diverse experience working with Enterprise level customers • The ability to manage and influence through persuasion, negotiation, and consensus building • A keen sense of customer empathy and responsibility for growing company revenue • A deep understanding of recurring revenue business models • Experience analyzing data and translating customer insights into storied outcomes • A curious, analytical, and process-oriented mindset with a demonstrated desire for continuous learning and development • Enthusiastic and creative leader with the ability to inspire and mentor direct reports • Excellent interpersonal communication and presentation skills • Knowledge of how content marketing is created, distributed and monitored • Success rolling out Gainsight, Catalyst, Totango, or other CS platforms • Experience working in or relating to the CX industry • Specific experience in professional services delivery

Benefits

• Company equity and bonus eligibility