SaaS Customer Success Manager

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Precision Medicine Group

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 $35.2M Venture Round on 2021-03

Description

• Lead customer onboarding • Support organizational change management • Establish long-term relationships with customers • Develop product expertise • Encourage customer advocacy • Identify account growth opportunities • Resolve customer concerns • Gather customer feedback • Manage renewals and retention • Monitor customer success metrics

Requirements

• Bachelor's degree in a related field; MBA or advanced degree preferred. • Minimum of 8 years of relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management. • 3 years of experience in customer success with SaaS or PaaS solutions. • Experience working in the life sciences industry, with preferred experience in clinical drug development. • Experience working in a startup environment or in a scaling division within a larger organization. • Experience managing accounts and customer relationships with a successful track record. • Excellent communication skills. • Exceptional critical thinking and problem-solving skills. • Demonstrated ability to communicate with both technical and non-technical stakeholders.

Benefits

• Discretionary annual bonus • Health insurance • Retirement savings benefits • Life insurance and disability benefits • Parental leave • Paid time off for sick leave and vacation