SaaS Customer Success Manager

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pfm medical, inc.

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Medical Device Manufacturing

11 - 50

Description

• Drive customer retention and growth • Support product onboarding and user adoption • Serve as the voice of the customer • Manage risk and opportunities/threats • Use data to monitor customer engagement • Coordinate cross-functional teams under common goals/objectives

Requirements

• Bachelor's degree in a related field; MBA or advanced degree preferred. • Minimum of 8 years of relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. • 3 years of experience in customer success with SaaS or PaaS solutions. • Experience working in the life sciences industry, with preferred experience in R&D space for clinical drug development with pharma or biotech customers. • Experience working in a startup environment or in a scaling division within a larger organization. • Experience managing accounts and customer relationships, with a successful track record of retaining and growing accounts. • Excellent communication skills, with the ability to present complex ideas clearly and persuasively. • Exceptional critical thinking and problem-solving skills, with the ability to synthesize complex information into actionable insights. • Demonstrated ability to communicate with both technical and non-technical stakeholders.

Benefits

• Discretionary annual bonus • Health insurance • Retirement savings benefits • Life insurance and disability benefits • Parental leave • Paid time off for sick leave and vacation