Bilingual Customer Service Representative, Spanish/English
20 hours ago
Description
• Provide comprehensive assistance to callers regarding benefit programs • Support members in filing claims and setting up direct deposits • Update and maintain member demographic information • Capture and advise on plan elections • Conduct provider searches and enroll dependents • Act as a liaison for escalated issues • Manage a high volume of calls • Maintain detailed call logs • Participate in outreach campaigns • Collaborate with account specialists to address pending eligibility issues
Requirements
• Exceptional communication skills • Basic understanding of employee benefits and related products/services • Proficiency with computer systems and ability to learn new software quickly • Experience with office equipment and technologies • Capability to manage high call volumes • A team player who thrives in collaborative environments
Benefits
• Competitive salary + benefits • Opportunities for professional growth and development • Flexible working arrangements to accommodate office and remote work preferences • Engagement in meaningful work that impacts clients
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