Global Healthcare Operations Manager

October 10

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Carrot Fertility

WebsiteLinkedInAll Job Openings

fertility • employee benefits • fertilitybenefits • healthcare • fertilitycoverage

201 - 500

💰 $75M Series C on 2021-08

Description

• Responsible for high-touch support for member and customer-focused teams • Implement frameworks and processes for operational transparency and scalability • Augment the depth and breadth of program offerings • Support strategy and growth of provider partnerships • Partner with operational, clinical, product, and client-service teams for company-wide growth and OKRs • Deliver on priorities and KPIs related to tier 2 support of members • Work closely with key country consultants for capacity and resource planning • Pair with in-country team members to support and expand partner provider ecosystem • Drive operational improvements to deliver a high-quality member and customer experience.

Requirements

• 6+ years of professional experience • Bachelor’s degree • 2+ years of experience working in strategy and operations focused on EMEA markets • Degree in a health related field and/or knowledge of the women’s health, fertility and/or hormonal health space • Experience with provider network strategy and/or provider relationship management • Strong operator & project manager with the ability to implement and improve processes and programs • Comfortable with ambiguity in fluid, fast-paced situations • Incredible attention to detail and ability to context switch with ease • A supportive team player who loves to engage with others across cultural, functional and geographic lines. • Global awareness and cultural sensitivity with an interest in working in a diverse and inclusive environment • Excellent communication and organization skills. The ability to explain complex concepts in a simple way and provide high level summaries and drill downs to the details, when necessary. • Additional language competency.

Benefits

• Health and wellness benefits • Retirement savings plans • Short- and long-term incentives • Parental leave • Family-forming assistance • Competitive compensation package