Case IQ
Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.
employee relations • hr • customer complaints • investigation software • risk mitigation
Customer Success Manager
4 days ago
Case IQ
Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.
employee relations • hr • customer complaints • investigation software • risk mitigation
📋 Description
• Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. • The Customer Success Manager role is essential in managing and expanding ongoing customer relationships to maximize retention, identify growth opportunity, and maintain exceedingly high levels of customer satisfaction. • Focus on Case IQ application adoption, use case expansion and overall customer retention and satisfaction. • Work with customers to ensure they are successful in their implementation, education, and adoption of our product. • Drive application education and usage, expand user base, deliver best practice examples, ensure feature adoption, and identify growth opportunities.
🎯 Requirements
• University, College and/or Post Graduate Certificate related to Business or equivalent working experience • 1+ years experience in Customer Success or 2+ years equivalent experience increasing customer satisfaction, generating pipeline, adoption, and retention in a SaaS environment • Ability to independently manage a book of business consisting of 40-50 Accounts • Impeccable written and verbal communication skills • Ability to build strong interdepartmental relationships and multitask • Be excited by technology, love to solve problems, be passionate about helping others • Strong problem-solving skills, detail-oriented and analytical • Experience writing technical and support documentation • Comfortable working in an evolving tech company
🏖️ Benefits
• Work remotely within a flexible work environment (our team spans the US and Canada) • Competitive company-paid benefits plan starting day 1! • Generous professional development budget • RRSP/ 401k matching program and company stock options • Half-day Fridays in the summer
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