Cloud Ops Manager

November 4

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CaseWorthy, Inc.

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Skilled Project Management • Case Management • Social Service Software • Outcomes Reporting • Data Management

51 - 200

Description

• The Cloud Ops Manager is a working supervisor responsible for the reliable delivery of CaseWorthy’s software-as-a-service offerings • Ensures world class availability, security, and performance of these offerings • Manages a team of Cloud Engineers and Administrators who design, build, operate, and maintain the cloud infrastructure • Provides guidance, thought leadership, and mentorship both to the Cloud Ops team and to other development teams • Educates teams on the implementation of new cloud-based initiatives • Monitors and ensures the performance, uptime, and scale of systems and proactively addresses issues • Troubleshoots incidents, identifies root cause, fixes, and documents problems, and implements preventive measures • Operates and manages cloud environments in accordance with company security guidelines • Consults in system design to meet security, cost, reliability, and capacity requirements • Manages cloud costs and provides cost projections as needed • Manages data backup operations and maintains data disaster recovery plans • Manages deployments to UAT and production environments • Automates infrastructure and configuration management using CI/CD and infrastructure as code

Requirements

• Deep understanding of delivering software-as-a-service solutions • 5+ years of experience in a systems administration, software engineering, or site reliability related role • 3+ years of experience involving management and design of infrastructure within AWS or Azure • 2+ years of supervising employees in an engineering organization • Understanding of and experience with the five pillars of a well-architected framework • Knowledge of a variety of security domains such as: problem management, security vulnerability assessments, business continuity, security audits and standards, and identity management • Experience in hosting web applications, container orchestration, serverless compute, and ETL jobs within AWS or Azure. • Working knowledge of infrastructure-as-code (ARM/BICEP, Terraform, CloudFormation, and/or CDK) and pipeline automation (GitHub Actions, AWS CodeBuild / Code Deploy, Jenkins, Azure Pipelines, BitBucket Pipelines, or similar) • Knowledge of NIST 800-53/HITRUST/ISO Regulatory Frameworks • Strong written and verbal communication skills for both technical and non-technical audiences • Proven ability and passion to pick up new technologies and stay on the cutting edge of technology