Catbird NYC
Catbird NYC is a fine jewelry retailer known for its exquisite and sustainable collection of jewelry pieces, including rings, necklaces, bracelets, and earrings. Based in Brooklyn, New York, Catbird has been crafting jewelry since 2004 with a focus on using recycled materials, featuring over 95% recycled 14k gold and 95% recycled diamonds. The brand promotes its offerings through an online store and physical locations, allowing customers to create personalized pieces and shop a wide range of unique and beautifully designed jewelry. Catbird's mission reflects a commitment to craftsmanship, sustainability, and artistic expression in the world of fine jewelry.
E-Commerce Customer Service Associate
February 27
🏄 California – Remote
💵 $21 - $23 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🛍️ E-commerce
🚫👨🎓 No degree required
Catbird NYC
Catbird NYC is a fine jewelry retailer known for its exquisite and sustainable collection of jewelry pieces, including rings, necklaces, bracelets, and earrings. Based in Brooklyn, New York, Catbird has been crafting jewelry since 2004 with a focus on using recycled materials, featuring over 95% recycled 14k gold and 95% recycled diamonds. The brand promotes its offerings through an online store and physical locations, allowing customers to create personalized pieces and shop a wide range of unique and beautifully designed jewelry. Catbird's mission reflects a commitment to craftsmanship, sustainability, and artistic expression in the world of fine jewelry.
📋 Description
•Catbird, a fine jewelry company, is currently looking for full-time Customer Service Associates in our E-commerce Department. •This role is fully remote and eligible for candidates based in CA only. •SCHEDULE: 9:30am-6:30pm PST •In over 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. •Our stores and website are filled with a carefully curated selection of designers. •Dedicated to a return to local manufacturing – what our neighborhood was famous for. •Proud member of the CFDA, certified Made in New York, and No Dirty Gold. •The key to our success is remaining true to our values: •We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity. •We believe in making and selling things people will want to keep forever and will bring continuous joy. •We believe in doing everything we can ourselves. •We believe in always thinking of the long game and not focusing on a quick profit. •We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow. •We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
🎯 Requirements
•1+ year(s) of experience in E-commerce Customer Service •Maintains a positive attitude with an all-hands-on-deck team mentality •Ability to work in a fast paced environment with flexibility in various areas of coverage •Problem solving mastermind •Computer savvy •Empathetic, genuine, honest, encouraging and kind •Experience with jewelry or luxury brands is a plus •Experience using Kustomer is a plus •Located in Los Angeles/San Francisco a plus; opportunity to hybrid train our SF/LA area stores
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