Director - Healthcare Professional Services

November 2

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CBORD

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Description

• CBORD and Transact have united as industry leaders in integrated technology solutions. • We are seeking a collaborative and innovative Director, Healthcare Professional Services to lead. • Oversee the deployment of healthcare solutions, including patient meal services, foodservice management, and retail operations. • Lead, mentor, and support a diverse and inclusive team. • Define and implement strategies that align with organizational goals. • Act as the primary point of contact for healthcare clients. • Ensure healthcare projects are delivered on time, within budget, and meet regulatory standards. • Manage the professional services P&L. • Ensure compliance with industry regulations while fostering innovation.

Requirements

• 7-10 years of experience preferred in healthcare, with a focus on technology solutions and operations in food and nutrition services, or equivalent experience. • A solid understanding of healthcare industry regulations, such as HIPAA, and experience deploying technology solutions in healthcare or long-term care settings is important. • Demonstrated ability to lead, mentor, and support diverse teams of professionals and technical consultants. • Experience leading a team of managers who supervise staff in a variety of implementation roles (PM, Technical, Consulting, etc.) required. • Strong understanding of desktop and SaaS technologies, particularly in healthcare environments. • Experience with electronic health records (EHR), healthcare IT infrastructure, and cloud-based SaaS models is required. • Proven success in managing complex technology deployments in healthcare settings, with a focus on delivering projects on time and within budget while ensuring high client satisfaction. • Strong communication skills, with the ability to engage diverse stakeholders, including C-suite executives, clinicians, and internal teams. • Skilled at guiding teams through technology adoption, workflow improvements, and enhancements in clinical outcomes. • Experience working with healthcare technology vendors, managing third-party providers, and integrating systems across diverse platforms using interoperability standards (e.g., HL7, FHIR). • Advanced knowledge of healthcare regulations (e.g., HIPAA, HITECH). • Understanding of the financial impact of healthcare technology investments and experience managing budgets for technology deployments. • Ability to assess and analyze data, metrics, and client outcomes to drive continuous improvement in project performance and healthcare service delivery. • Proven ability to engage, collaborate with, and influence diverse healthcare stakeholders, including executives, clinicians, and IT leaders.

Benefits

• Eligible team members have access to a robust health insurance plan on their first day of employment. • To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year. • Access to an Employee Assistance Program. • Eligible team members are granted with the following paid time off annually: Vacation: 15 vacation days; pro-rated during the first year Holidays: 11 paid holidays each year Sick Time: 5 sick days Personal days: 3 personal days; pro-rated during the first year • Employer paid Life Insurance / AD&D / Short-Term Disability Insurance • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D • Access to FSA Plans & Commuter Benefit Plans • 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay. Fully vested on day one. • Access to the Roper Employee Stock Purchase Plan • Paid Parental Leave Program • Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.