Senior Customer Service Representative

December 26, 2024

🇺🇸 United States – Remote

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

💵 $20 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

Enterprise SaaS • Analytics • Software • P&C Insurance • Autos

1001 - 5000 employees

Founded 1980

Description

• This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. • This is a remote position in which all onboarding and training will be conducted virtually. • A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. • Starting wage is $20.50 per hour. • This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance. • Establish fair market value of vehicles assisting insurers in claim settlement. • Update vehicle information and determine the availability and price of new or used vehicles. • Some outbound calling (non-sales related) required to automobile dealerships and adjusters. • Maintain relationships with dealers and claim adjusters. • Provide supplemental research as requested. • Adhere to attendance, production, quality, and other metric standards.

Requirements

• No prior insurance or automotive experience is required, as we will train individuals who are willing to continue to learn and develop • High school diploma • Some college preferred • 3 years prior customer service experience required • Strong verbal and written communication skills • Self-motivated • Ability to multi-task • Excellent mathematical and analytical skills • Exceptional organization skills with attention to detail • Possess a positive attitude and desire to provide outstanding customer service • Strong technical aptitude • Ability to work independently • Quiet and professional home work environment free of distractions • High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

Benefits

• 401K Match • Paid time off • Annual Incentive Plan • Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups