Inside Sales Representative

February 8

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The Call Center Doctors

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The Call Center Doctors is a company that specializes in building and managing full-cycle contact center solutions. They offer services including HR management, agent training, scripting, dialer buildout, integration, and ongoing management. Their solutions aim to significantly increase conversion rates and lower lead and appointment costs for businesses. The company provides comprehensive call center deployment, including custom scripting and sales training, to ensure high productivity among agents. They strive to offer clients complete transparency and control over their customer campaigns and business processes, focusing on operational streamlining and automation. The Call Center Doctors work with various industries, including solar companies, marketing agencies, health insurance companies, and real estate companies, aiming to boost sales conversions and scale business processes effectively.

51 - 200 employees

🤝 B2B

👥 HR Tech

⚡ Productivity

📋 Description

• Conduct pre-inspection calls to confirm appointment date and time. • Conduct post-inspection follow-ups to gather feedback on the inspector and overall customer experience with client. • Verify leads to prevent no-shows and enhance the customer journey. • Receive all inbound calls from the Call Center Leads to avoid appointment cancellation confusion and ensure accurate schedule updates for the assigned Outside Sales Representative. • Maintain engagement with leads through consistent follow-ups. • Promote financing options where applicable to support sales goals. • Rehash closed-lost leads and follow up on future opportunities to convert them into closed sales. • Contact past clients to gain referrals, maintain relationships, and offer maintenance services if they did not purchase during their roof installation. • Organize and review sales pipelines daily, including proposals, future opportunities (2-5 weeks out), closed sales, and lost opportunities. • Act as a liaison between customer care and field representatives, ensuring seamless communication and effective handoffs. • Attend and contribute to the daily morning accountability meeting at 8 AM (1-hour duration). • Perform courtesy calls, appointment confirmations, and lead nurturing efforts. • Provide an end-of-day recap detailing completed tasks and key updates. • Audit all Zoho CRM pipelines to ensure job files are correctly moved, notes are updated the same day, and payments are processed timely. • Audit all job files to confirm that all required documents are uploaded and accounted for before, during, and after production. • Create and manage all tasks assigned to the Sales Team.

🎯 Requirements

• Proven "sales DNA" with a strong understanding of sales processes and customer engagement. • Bilingual (English and Spanish preferred). • Proactive, fast learner with excellent memory retention. • Strong organizational skills with the ability to manage tasks independently. • Excellent communication and interpersonal skills.