Client Success Specialist - Azure

2 days ago

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CDW

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Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+

💰 Post-IPO Equity on 2015-07

Description

• The Client Success Specialist’s primary responsibility is to be a key advocate and partner to our clients and ensure they achieve their strategic business outcomes and maximum value from their investment with CDW Managed Cloud Services. • The CSS will drive client satisfaction, adoption, retention, renewals and expansion through effective relationship management and the delivery of exceptional client services. • This role is the main point of contact for Managed Cloud Services clients, building strong and trusted relationships to understand their needs and proactively address any issues and concerns. • The CSS is not only knowledgeable in their client’s business model, goals, projects, timelines, and more but is simultaneously knowledgeable in CDW’s technology solutions providing them the ability to guide and assist our clients with their needs. • Additionally, the CSS will act as a liaison between the client and CDW teams, streamlining partnerships, reducing complexity, and simplifying processes with product development, engineering, professional services, governance, sales/presales, and others.

Requirements

• Bachelor's Degree in IT, Business, Sales, Communication or Marketing or a related field or equivalent experience • 5 years of experience in IT, relationship management, project management or account management of multiple clients with direct client advocacy and engagement experience • Prior experience in client success or equivalent history of growing client satisfaction, adoption, expansion, retention and renewals • Exceptional verbal, written, social, presentation and interpersonal skills with the ability to effectively communicate with a diverse client audience and internal coworkers • Ability to be a strong teammate and leader, while working independently as a self-starter • Demonstrates a high degree of organization with solid attention to detail with a penchant for accuracy • Proven ability to create and maintain positive working relationship with all client contacts and internal teams • General knowledge of applications management processes and methodologies • Strong analytical skills with a proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve with clients and all internal teams including cross-functional teams • Ability to continually learn and share knowledge about new technologies and to understand and adapt to market and industry changes • Possess exceptional problem-solving and quick conflict resolution abilities • Demonstrated nature of being proactive and self-motivated with a results-oriented mindset • Strong understanding of financial acumen with the experience of applying that knowledge in real world business scenarios • Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites • Strong understanding of IT, Managed Services and Professional Services • Strong understanding of one or more public cloud paradigms • Current AWS Practitioner, Azure Fundamentals or GCP Foundational certification • ITIL Foundation Certification • PMP and/or Project Management experiences • In-depth knowledge of Microsoft Office Suite • ServiceNow experience • Salesforce experience