Senior Engineer - Managed Services - Backup & Recovery

6 days ago

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CDW

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Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Description

• Manage and maintain Backup and Recovery infrastructure environments for Managed Services customers. • Follow change control, incident response, and testing processes. • Understand and deliver Managed Services offerings. • Provide detailed and effective communication to internal and external customers. • Member of on-call rotation to provide 24 X 7 support to critical systems. • Participate and lead various client projects. • Review, create and execute test plans for assigned components. • Design, plan and implement solutions using the latest technology. • Develop reusable assets for the Managed Services practice. • Identify and communicate potential opportunities for cross-selling.

Requirements

• Bachelor’s degree and 5 years of IT engineering experience, OR 9 total years of IT engineering experience • 5 years total experience focused on Backup & Recovery solutions, including experience with at least 2 of the following backup/recovery platforms: Commvault, EMC DPS (Networker, Avamar, Data Domain), Cohesity, Rubrik, Veritas NetBackup, TSM, Veeam • Experience with Operating System technologies such as Windows, Linux/Unix, etc. • Experience supporting database/application level backups and restores (SQL, Oracle, postgres etc) • Ability and drive to further technical education through achieving certification and training plans specific to relevant technologies • Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs. • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines. • Ability to perform advanced root cause analysis. • Strong organizational, analytical, and problem-solving skills. • Customer Service focused and a high level of professionalism. • Ability to consistently follow policies and procedures. • Strong communication and documentation skills. • Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, including senior leadership • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment. • Demonstrates ability to work independently and be self-sufficient • Ability to work as a team and provide guidance, mentorship, and support of peers. • Must have good time management skills and be able to meet rigid and urgent assignment schedules. • Ability to understand, remember, and apply oral and/or written instructions or other information. • Ability to organize thoughts and ideas into understandable terminology. • Ability to apply common sense in performing job. • Ability to understand and follow basic instructions and guidelines. • Ability to travel as needed. • Demonstrates ability to develop strong customer relationships and trust to secure future business • Demonstrates ability to achieve high levels of customer satisfaction. • Experience in a large data center environment a plus. • 3 Years Managed Services Experience a plus. • Currently holds certifications in primary area of technical expertise a plus.