Customer Engineer - Senior Manager

6 days ago

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Logo of Gympass

Gympass

Human Resources β€’ Health β€’ Fitness β€’ Employee Engagement β€’ Workplace Wellness

1001 - 5000 employees

Founded 2012

🧘 Wellness

🀝 B2B

☁️ SaaS

πŸ’° $5.4M Venture Round on 2021-12

Description

β€’ responsible for technical support in the pre- and post-sale client journey β€’ requirements gathering and interactions with Product Management, Development, Operations, and Product Support β€’ client enablement, deployment support, and post-deployment technical relationship management β€’ work directly with sales teams, client success teams, and clients to accelerate sales deal/renewal progression β€’ define technical options to work-around or resolve technical issues raised by clients

Requirements

β€’ 5 years of proven experience as a technical sales professional β€’ Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations β€’ Languages: English and Spanish is a plus β€’ Knowledge of and experience with SFTP and file transformation β€’ Knowledge of and experience with key information security concepts, requirements, certifications, and due diligence processes β€’ Experience with APIs and integration implementations for a SaaS platform β€’ Basic understanding of major enterprise business systems platforms and technologies β€’ Strong communication (written and verbal) skills β€’ Demonstrated flexibility and willingness to do what it takes to get the job done β€’ Drive and desire to learn and grow both technical and business skill sets β€’ Thorough understanding of integration concepts, methodologies, and technologies β€’ Proven ability to leverage analytical and problem-solving skills

Benefits

β€’ health, dental, vision, and life insurance β€’ flexible hybrid and full remote work β€’ all employees a home office stipend and a monthly flexible work allowance β€’ minimum of 25 days PTO per year with additional days for tenure β€’ 100% paid parental leave to all new parents β€’ onsite gyms and fitness studios

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