Care Navigator - Operations Administrator

September 7

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Cecelia Health

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Virtual care provider on a mission to positively transform the lives of individuals living with chronic conditions

Chronic Conditions • Chronic Disease Management • Chronic Care • Digital Health • Virtual Health

51 - 200

Description

• The Care Navigator – Operations Administrator is a remote role within our Clinical team that is responsible for handling administrative and operational for support our members. • In this role, the Care Navigator Operations Administrator will transcribe laboratory results, submit device orders, and monitor/process incoming faxes, emails, and voicemails. • This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members. • Primary Responsibilities: Transcribe Laboratory results. • Submit device orders (e.g. blood glucose meter, blood pressure monitor, ketone meter, and scale). • Monitor and process incoming faxes, emails, and voicemails pertaining to members (e.g. incoming labs, patient messages, provider messages, etc.). • Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app). • Provide outstanding customer service to all members. • Compose thoughtful and personalized responses to members on a variety of topics. • Collaborate with clinicians, team leads, and clinical managers. • Use critical thinking skills to address member inquiries while always aiming to achieve resolution. • Support with outbound and inbound calls to members as needed. • Other duties as assigned.

Requirements

• 2+ years of healthcare/clinical experience. • Administrative/clerical experience preferred. • Passionate about customer service and member satisfaction. • Ability to work independently and as part of a team. • Strong problem solving, critical thinking, and organizational skills. • Strong communication and time management skills. • Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.). • Basic understanding of EHR/EMR applications. • Proficiency in Microsoft Office. • Must live in the United States