Technical Support Engineer

February 4

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Cellebrite

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Cellebrite is a leading provider of digital forensics and intelligence solutions. The company's end-to-end platform aids investigative teams in both the public and private sectors to solve cases more efficiently and securely. Cellebrite offers a range of products and services, including solutions for digital data collection, analysis, and evidence management from mobile and computer devices. These solutions are widely used in criminal investigations, defense, law enforcement, and intelligence agencies, providing tools to extract, analyze, and manage digital evidence. The company's mission is to help bring justice by protecting the innocent and closing cases faster while ensuring data integrity and security.

Mobile Forensics • Mobile data extraction, cloud extraction, decoding, analysis and reporting • digital forensics • digital intelligence • cloud forensics

1001 - 5000 employees

Founded 1999

🔐 Security

🔒 Cybersecurity

🏛️ Government

💰 Post-IPO Equity on 2021-08

📋 Description

• Cellebrite’s mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. • Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors. • Empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. • Looking for a Technical Customer Support Engineer based within the Pacific Time zone (Remote). • Troubleshoot to resolve technical issues on Cellebrite solutions for our customers. • Use Phone / E-mail / Chat services to support customers. • Use CRM for Case management Handle cases remotely. • Directly communicate with customers or partners during troubleshooting through to issue resolution. • Follow established SLA & KPI.

🎯 Requirements

• Hands on experience with: Advanced in Windows Workstation/application support • Intermediate knowledge of networking services and products • At least 2 years of experience in technical support or IT support • At least 2 years of experience in supporting software solutions • Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations. • Outstanding Soft Skills, communication on both written and verbal • Proven customer experience with technical orientation • Fast and Agile learning skills as our technology evolves constantly and quickly • Responsible personality to handle support cases from open to close. • Ability to multitask and function appropriately under stressful conditions. • An advantage: Knowledge / Certifications – AWS/ MS Cloud services / CCNA / MCSA etc.) • Knowledge in databases – SQL, Scripting • Experience in Mobile Cellular world • Experience in SaaS environments - Supporting infrastructure. • Knowledge of mobile phone OS (iOS, Android…)