Technical Support Specialist

January 29

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Vanta

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Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

SOC 2 • ISO 27001 • HIPAA • PCI • GDPR

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

📋 Description

• At Vanta, our mission is to secure the internet and protect consumer data. • You will help our Vanta customers by addressing their technical support requests. • Our goal is to provide best-in-class Technical Support to our customers. • Master Vanta’s product, learning the ins, outs, ‘work-arounds’ and ‘don’t-do-thats’. • Explain complex solutions in simplified terms to customers, while documenting solutions for scale. • Problem solve and troubleshoot for customers in a repeatable manner, building using Support CRM to track & identify trends. • Create reproducible test cases for the Product team and provide feedback to enhance the product. • Escalate bug reports for validation and actively participate in product-fixes. • Proactively contribute to our internal and external documentation and knowledge-base, processes, and team-efficiency. • Actively participate in daily team troubleshooting sessions, weekly team meetings and huddles.

🎯 Requirements

• 2+ years of technical customer support experience in a SaaS/Tech space. • Be located in the United States • Thrive in a collaborative environment, actively participating in team meetings such as troubleshooting sessions and team huddles. • Excellent troubleshooting skills. Experience troubleshooting cloud providers such as AWS, Azure, or GCP (monitors, load balancers, tags, etc.). • Working knowledge and understanding of APIs and Networking • Working experience troubleshooting using Datadog or similar log management tools. • Ideally has experience using databases • Have a deep sense of empathy for your customers and your team. • Be able to support a 8AM-5PM CST M-F schedule, with rotational on-call responsibilities and weekend & holidays support needed at times.

🏖️ Benefits

• Industry-competitive compensation • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits through Carrot Fertility • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US • Offices in SF, NYC, Dublin, and Sydney