Supervisor - Contact Center Operations
September 15
Description
• Oversees and offers guidance around current contact center operational processes • Supports contact center staff with day-to-day oversight and resources for contact center operations • Oversees daily operations of contact center teams • Monitors interactions, workflow, and metrics of the contact center • Serves as primary point of contact for contact center and operations employees • Manages and maintains policies, procedures, and regulations • Provides training and coaching to direct reports • Evaluates contact center operations team on performance • Collaborates with training teams to develop, review, and approve of appropriate training materials
Requirements
• Requires a Bachelor's degree and 4+ years of related experience • equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position • Ability to prioritize, perform independent decision making, and manage time effectively preferred
Benefits
• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules
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